Xbox one unable to use skins


When I select my hunter or monster, Im unable to choose apply a skin and the customize icon cannot be selected as well. I own a physical copy of the game and i shut down my xbox one to see if the issue would clear its self out and still cannot use skins. I currently own the DLC packs, monster expansion, gamestop pre-order skin set, bog skin bundle, hunter’s season pass and skin pack for support that i cannot remember. Thanks for the help.