I played the beta. I preordered the digital version for Xbox One. Installed the full game, but the tier 3 characters aren’t unlocked (I go to “Caira” and it still says locked). Uninstalled the beta and the game, reinstalled, no change. Talked to MS support, they confirmed they see I preordered it and should have the characters… tried the usual console resets… they said to try you guys next.
How do I get the characters unlocked?