Alternatively, here is a recommended troubleshootin sequence.
Try using a different USB keyboard/mouse. (assuming these are USB devices, and not PS2, based on your statements)
Verify the USB settings in your bios. Based on your statements I would recommend Legacy support. (In your case, this seems to be correct)
Recovery Mode / Safe Mode
Since your devices currently are functional prior to windows load, its like that they're being disabled by the operating system. This can be due to any number of reasons. It is best that you boot to recovery mode. For this, there are 2 methods:
- Press the recover key at startup (typically f8).
- Use the Bios to boot from a windows recovery usb.
Both of these paths will bring up a menu. If you’re on windows 10, its blue. Use this menu and navigate to Safe mode. There are step by step tutorials available online for your navigation.
Once you’re in safemode, Check if your keyboard is working…
If it is, its a driver issue. You’ll need to just restart and save settings on exit. Should fix the problem. If it doesnt
If these starter steps dont work. Let us know and we’ll guide you through the next steps
Reminder to everyone, please use this codes on the forums for step by step information. Helps with page readability.
I made it easier to copy and paste Enjoy.
@Kathryn_James and @TheMountainThatRoars are Rocking it btw