This is exactly why I love TRS, but I'll say it with my own words, they have a gold heart for the community that I will respect. Sadly, a big part of the community ended up with a taste of hate and rejection when Evolve came out, that instead strengenth my wish to love TRS.
I admirate TRS for their care about the community compared to a LOT of other companies that focuses too much on money. TRS is very special because even if they do games for a bit of money, they also do games for the players' amusement while they listen to their problems and suggestions. TRS isn't perfect, no company is perfect, nothing is perfect, but TRS is IMO one of the best gaming companies I have ever known so far.
The problem with TRS however is the fact that they are always rejected by other companies because they are too kind with the community (well, this is my opinion). They have been kicked from Valve and saw their L4D game die (good thing it has a good reputation however) and now they have been banned from 2K in worse conditions than with Valve and now Evolve is currently dying (I believe it's going to die faster than L4D sadly).
TRS is what I believe the most careful gaming company I have ever seen for its community. If someone says that TRS is "shit", I'd call him a blind soul filled with hate that hides in its own dark room.