I recently purchased Evolve on Steam, but when I try to launch the game I get an error that looks like this:
Unsupported video card detected! Continuing to run might lead to unexpected results or crashes. Please check the manual for further information on hardware requirements.
“” [vendor id = 0x0000, device id = 0x0000]
When I click OK, cancel, close the window, or press escape, the error window closes and my steam status changes from in-game back to online.
My graphics card is a ATI Radeon HD 5570. It supports DirectX 11 and I have not had any problems with other games. I have the most recent graphics drivers installed. The error does not show the vendor or device id for my graphics card ("" [vendor id = 0x0000, device id = 0x0000]).
I received the same error when I had an Nvidia GeForce GTS 250 installed, however that card did not support DirectX 11. The error did not display the device or vendor id for the Nvidia card either.
I am running Windows 10 Home, as are 2 of my friends who are able to run Evolve without any issues.
I can’t even launch the game because CryEngine isn’t finding any of my graphics card information. Is this a problem with my operating system, hardware, game installation, or the game itself, and is there any way to fix this?