Hello and welcome to the TRS Forum Self-Help Tech Support topic.
Follow the links below to navigate to the information you need:
#The Basics - Everything you should check BEFORE submitting a bug topic.
- System Requirements / Verifying the Integrity of the Game Cache / Is Steam Stuck?
- Windows Update, DirectX, DirectX and VcRedistr Patches, GPU Drivers
- [Windows System File Checker tool]
(TRS Forum - Self-Help Tech Support)
#Specific Issues - Known fixes to specific issues
- Getting kicked from Multiplayer Matches
- “Killer NIC”, 100% crash on level loading screen in Multiplayer matches
- Game not appearing or available to install on Steam
- Crashes on Start up
- Clearing User Data
- Evolve Stage 2 Crashes AFTER Loading
- FPS Problems
- Couldn’t allocate specular probe texture atlas
- Asian language IME crash
- Protocol Error
- Missing Content Manifest
Additional Information and Outside Resources -
Handy Steam articles:
Network troubleshooting connection: https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493
Troubleshooting lag issues: https://support.steampowered.com/kb_article.php?ref=5139-YADK-4769
How to disable background programs: https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289
Troubleshooting game performance issues (software wise): https://support.steampowered.com/kb_article.php?ref=9257-TUJL-7421
Troubleshooting game performance issues (hardware wise): https://support.steampowered.com/kb_article.php?ref=2715-YIPD-6873
Please note that while TRS employees cannot offer any professional support for potential PC issues, they can offer these curated solutions in good faith.
However if you choose to follow any of the guides/fixes in this post no liability is assumed by Turtle Rock Studios for support services offered or provided.
Lastly, while the developers try to help as often as possible, no representations or guarantees are made regarding the response time in which support questions are answered or to the outcome of answered questions.
Remember, if you make any changes to your system, you do this at your own risk. You must take onto yourself the responsibility for any consequences that result from taking advice given here.
This topic will be a living document and will be updated as necessary.
#Please do not accept downloads from other users, even if they are honest and well-meaning attempts to help.
#DLLs and EXEs are particularly dangerous due to potentially being hacked or virus-infected.
#You have been warned.