TRS Forum - Self-Help Tech Support


#1

Hello and welcome to the TRS Forum Self-Help Tech Support topic.

Follow the links below to navigate to the information you need:

#The Basics - Everything you should check BEFORE submitting a bug topic.

  1. System Requirements / Verifying the Integrity of the Game Cache / Is Steam Stuck?
  2. Windows Update, DirectX, DirectX and VcRedistr Patches, GPU Drivers
  3. [Windows System File Checker tool]
    (TRS Forum - Self-Help Tech Support)

#Specific Issues - Known fixes to specific issues

  1. Getting kicked from Multiplayer Matches
  2. “Killer NIC”, 100% crash on level loading screen in Multiplayer matches
  3. Game not appearing or available to install on Steam
  4. Crashes on Start up
  5. Clearing User Data
  6. Evolve Stage 2 Crashes AFTER Loading
  7. FPS Problems
  8. Couldn’t allocate specular probe texture atlas
  9. Asian language IME crash
  10. Protocol Error
  11. Missing Content Manifest

#Additional Information
Logs and Crash Dumps - Your game crashed, let’s find out why.
Device Hung or Device Removed
I own Legacy Evolve but I don’t have Founder Status


Additional Information and Outside Resources -

Handy Steam articles:

Please note that while TRS employees cannot offer any professional support for potential PC issues, they can offer these curated solutions in good faith.

However if you choose to follow any of the guides/fixes in this post no liability is assumed by Turtle Rock Studios for support services offered or provided.

Lastly, while the developers try to help as often as possible, no representations or guarantees are made regarding the response time in which support questions are answered or to the outcome of answered questions.

Remember, if you make any changes to your system, you do this at your own risk. You must take onto yourself the responsibility for any consequences that result from taking advice given here.

This topic will be a living document and will be updated as necessary.


#Please do not accept downloads from other users, even if they are honest and well-meaning attempts to help.

#DLLs and EXEs are particularly dangerous due to potentially being hacked or virus-infected.

#You have been warned.


"Connection to Host Failed"
Can't access online features
Evolve Stage 2: Context Corruption on PC
Error: Context Corruption
Cannot buy any characters nor access the store
What is 'Context Corruption?'
[Fixed] Crash After Quantum Update
PLS Help Gamme Crash
Evolve Stage 2 Problem with clicking the play and crashing
Performance issues - update 2.04
[Logged] Planet Scanner not revealing Monster to the Trapper
Reconnect Feature [Dev Response]
Evolve Anonymous 2 (Vent Here!)
Laggy as hell games and low FPS mking me want to delete Evolve
[PC] Black Screen on start up
CryEngine Error Memory allocation
Lobby is not connecting to the server
Map is overly bright but only as a hunter once I leave the ship
When droping out of dropship there is a glare and the glare stays on throughout the match
[Solved] I reinstalled my computer and i got this "cube" graphic bug. Plese help!
Frame/Audio stutter in the middle of battles ONLY
Status reset
Evolve Stage 2 bug: Jack's repulsor not working
Cheater in evolve please See
Bugs in games
Err, brief freeze then crash. That normal to anyone else?
Game bugs!
Frame Drop after Update, not playable, not optimized
Unplayable Graphic bug since NVIDIA Update (Resolved)
Disconnects and frozen monsters?
Stop pairing me up with guys half way across the world
Connection to the host has timed out BUG
Disconnecting while loading?
Can't loggin game
Performance issue
Freezes on screen notifications/messages
"Unable to connect to My 2k" Evolve Stage 2
I can not run game
Game randomly crashes :(
Blackscreen bug
Graphic BUG
Screen keeps freezing during countdown
Constant disconnects from games
Evolve is unplayable for me, due to black screen bug
Game is really bright?
Stage 2: Rly low fps
Evolve crashed my AMD driver
[Solved] Game crashes immediately upon start up
Tutorial bug
Game Is Completely Broken After Loading Into Match
Stage 2: 2.01.1 FPS drop bug
Game crashes before the cut scene that starts the game
Everything is black when i go into a match
Game is either black or flashing. Only HUD shows
The game is flashing or its just a black screen
Cant start evolve stage 2 plz help
Game issues 2
Crashing during Match start and versus screen
Evolve stage 2 not launching?
Brief overview on forum bug section
Stage 2: Cryengine fatal error
Problems starting a game for the last 24 hours
Game closes in dropship
Error occurred when trying to play the Evolve tutorial (Resolved)
Stuttering in combat and on menu
PC patch killed my game: blackness or flicker [with SOLUTION]
Black screen help
Evolve Stage 2 CTD On startup
More Evolve frame rate issues
Problems with launching the game on Steam
I need a little help (pliss)
[Logged] Frequent Server crashes when playing Quantum Caira
Game keeps closing to desktop with no errors on startup
Unknown problem (!)
Crash at startup since last update (Vista)
Game slows to a crawl in a match
Game stopped working on my pc after newest update
Anyone experiencing freezing?
Evolve Stage 2 (Founder Status)
Fix the disconnects or let me rejoin games
[evolve] game won't launch
Can't sign in, Account Reset/Deleted?
Black screen[Bug on launching]
Solve a problem with your account
"Could not connect to evolve profile service"
Profile logg on error
Evolve black screen
Cant play online in Evolve™
[Resolved] Battle cabot update Devastating Bug
Behemoth Freezes when using abilities
GPU Overheating - Evolve Stage 2
I cant buy a perk - help
30th August Update Broken
Game crashing on startup
Performance
Evolve freezes after 2.10
Bug on startup?
Stuck at loading screen
Can't start up evolve on steam
Evolve Stage 2 is not starting
Cloud sync conflict
Evolve Stage 2 is not starting
Screen stuck on claw mark.I dont know what to do pls help!
[Solved] Game not responding. Help!
Computer Freezes Upon Starting The Game
[Solved] I purchased emet gold weapons skins but cant use them :(
[Solved] Isnt start game
Stage 2: Wraith stuck while evolving bug. Tied to decoy? (Video inside)
Context Corruption making game unplayable
#3

##System Requirements
First and foremost, ensure that your PC meets or exceeds the minimum system requirements for Evolve Stage 2. This should be the first thing you check if you encounter an issue.

MINIMUM:
OS: Windows 7 64-bit
Processor: Core 2 Duo E6600 / Athlon 64 X2 6400
Memory: 4 GB RAM
Graphics: NVIDIA GeForce GTX 560 / ATI Radeon HD 5770
DirectX: Version 11
Storage: 25 GB available space
Sound Card: DirectX Compliant Sound card

RECOMMENDED:
OS: Windows 7 64-bit
Processor: Core i7-920 / A8-3870K
Memory: 6 GB RAM
Graphics: NVIDIA GeForce GTX 670 / ATI Radeon R9 280
DirectX: Version 11
Storage: 25 GB available space
Sound Card: DirectX Compliant Sound card


System checks out? Good! Next up…


# **Verifying the Integrity of the Game Cache** This is the very first thing you should do if you have the slightest funny feeling about Evolve. It is fast and there is no reason not to do it. By contrast, uninstall/reinstall is _almost never the right thing to do_. Yes, we're sure it helped someone somewhere. But it should be the absolute last resort. Verify Integrity is better in every way, faster and more likely to work. A second download of the entire game is just as likely to fail as the first.

The following steps are taken from this Steam article

  1. Launch Steam
  2. From the Library section, right-click on the game and select Properties from the menu.
  3. Select the Local files tab and click the Verify integrity of game cache… button.
  4. Steam will verify the game’s files - this process may take several minutes.

# **Is My Steam Client Stuck?** If you can't even Verify Integrity, then probably Steam is stuck.

To get Steam Unstuck follow these instructions:

  1. Exit Steam completely
  2. Push the windows key + R
  3. Type steam://flushconfig
  4. Start Steam again. It will warn you that your configuration will be reset. Press OK.

You're still having issues?? This is a tough one. Let's next try to make sure your OS is up to date.

Persistant Evolve Profile Service ERROR
Slim and Maggie look like this and I don't know why
Need support
Game crash (MSVCR110.dll)
Fixed this game TRS (Resolved)
Completed Tutorial but cannot queue for multiplayer after [Fixed]
[Solved] Isnt start game
Sound stuttering
Evolve Stage 2 crashing my PC/Graphics Drivers
Context corruption?
Hotfix Build 2.01.1 is LIVE! - Lobby Full+Matchmaking fixes
#4

Windows Update

We highly recommend that users should keep Windows current with the latest bug fixes and security patches from Microsoft by regularly running Windows Update.

Also…

DirectX

If there is any doubt about your installation of DirectX, install the latest version from Microsoft. Better safe than sorry!

https://support.microsoft.com/en-us/kb/179113


# **Patch DirectX and VcRedistr from within the game's folders**

DirectX

C:\Program Files(x86)\Steam\steamapps\common\EvolveGame\Game_CommonRedist\DirectX\DXSETUP.exe

VcRedistr

C:\Program Files(x86)\Steam\steamapps\common\EvolveGame\Game_CommonRedist\Vcredistr (go in every folder and run every program)


Still having issues? Welp, onward to:

Graphics card drivers

Please make sure that your graphics card drivers are up to date. You can save yourself a lot of frustration by ensuring that you are using the most up to date drivers for your video card. This can solve many issues including: crashes, glitches, or low FPS.


[Solved] Game crashes immediately upon start up
Evolve stage 2 not launching?
Stuck on the menu
Unsupported video card detected! gtx 960
Game is really bright?
Evolve Game Not Responding In Game. PC problem or Game? [RESOLVED]
Sound stuttering
Game Stuck On Hot Foot Screen (Resolved!)
Color Glitch Screen when i play the game
Screen is Freeze when game start
[Solved] Game not rendering except the UI / Black screen
#5

Getting kicked from multiplayer matches

Generally when you are disconnected from a match for no reason, it can be the result of server crashes, server stalls, network connectivity, or a bug with the game client.

In all cases, it would be helpful to compile a list of reported instances when these occur. Make notes of when you crashed, what was going on in the time just before the disconnect. Please include the time/timezone it occurred and where you are located. If this were sent to 2K as an accumulated report of several days worth of games or weeks worth of games, it would be informative regarding the frequency of the issue. Individual reports, while useful in cases of particular bugs, may not be as helpful with regards to server related disconnect.


Constant Disconnects and Crashing
#6

#“Killer NIC”, 100% crash on level loading screen in Multiplayer matches

Some users have reported being unable to get past the loading screen without crashing. If you have, or have ever had, a “Killer NIC”, please read on.

We believe there is a fault in the drivers released with Killer network cards, for example the Killer e2200 PCI-E Gigabit Ethernet Controller (NDIS 6.20). Even if you are no longer using one of these cards, you may still have associated software and drivers installed.

We know of two solutions for this problem:

  • If you are no longer using this network card, you can simply uninstall all software and drivers belonging to the device.
  • Update to the latest manufacturer-provided drivers using the following link.

http://www.killernetworking.com/product-support/driver-downloads

We recommend following any installation instructions provided by the manufacturer. However, one of our users was kind enough to provide these notes to us describing his steps in performing the update. We reproduce them here in case they will be of use to you:

  1. Download the Killer Network Suite.
  2. Uninstall the Qualcomm Atheros Killer Network Manager, if present.
  3. Restart your computer to complete the uninstall.
  4. Install the Killer Network Suite.
  5. Restart again to complete the new install.

Lost progression
Can't play via family share
#10

Game will not appear available to install or play on Steam.

If you have previously been a part of family sharing on Steam and someone who shared it with you owned the original Evolve, their account may be telling you old information about Evolve that does not match up with Evolve Stage 2 causing a conflict in Steam. We don’t have a solid understanding of how it’s happening in Steam’s software so here are some things you can try to resolve the issue.

  • Have the person that owned Evolve(A) run the new Evolve to update the information. Have the shared individual(B) Relaunch.
  • If that does not work, try unsharing the libraries first, then have user A launch the new Evolve and have user B relaunch before reconnecting the library.
  • If that does not work, verify game cache and relaunch,
  • If that does not work, reinstall steam. You can save your games though to avoid re-downloading them.

Hopefully understanding that a shared user’s library with original Evolve causes issues, enables you to find the resolution for you.


#11

Evolve Stage 2 Crashes on Startup
If Evolve.exe actually runs when you press Play, (you can verify it’s running with either Task Manager or SysInternals Process Explorer), but then crashes, and Verify Integrity hasn’t fixed it, there could be several ways to go.

If it fails within 3 seconds or so, and no Game.log or error.dmp is emitted, then:

  • Make sure your antivirus/background app is not quarantining the game (see this Steam article for help on how to disable background apps)
  • Make sure Steam is running and you are in Online mode.
  • Evolve needs access to the Internet, even in solo modes. Please make sure your firewall allows Evolve.exe through.
  • Missing system DLLs will cause Evolve to fail a couple seconds after launching. Please see “Patch DirectX and VcRedistr from within the game’s folders” above.


After patch 2.04 when i try to click in main menu on something game crash
Stuck on the menu
[Solved] Game crashes immediately upon start up
CryEngine Error Memory allocation
Evolve Stage 2 crashing after preparing to launch (Unresolved, all fixes attempted)
#12

User Data

If you had an older version of Evolve, then got the new hotness version and now it crashes, or it launches but the window is all messed up, or you have a black screen or bizarre rendering glitches, you may want to try deleting Evolve’s user data using this batch file (Google Drive download.)

Instructions for use:

  1. Exit Evolve.
  2. Exit Steam.
  3. Download the batch file and put it anywhere on your system.
  4. Double-click the file.
  5. Check result: Runs quickly and disappears = Good; red text, box stays open for you to read it = Bad.
  6. Launch Steam.
  7. Launch Evolve.

Game closes after the orange footprint comes up
Stage 2: Can't use Main Menu
Black Screen When Starting Evolve
Game won't run on fullscreen: help?
Fixed this game TRS (Resolved)
Stuck on the menu
Crash at Startup
After the intro credits I get a black screen
30th August Update Broken
1080 Resolution
Starting issues
Game don´t launch - Patch 2.10
[Logged] Couldn't access menu
[Solved] Everything in green
"could not connect to evolve profile service" issue
Game is really bright?
CryEngine Error Memory allocation
Loading the map crashes the game
Evolve does this a LOT since the E Griff update
Black screen with HUD after a match is completed
Screen was black EXCEPT for HUD (SOLVED)
Stage 2: Rly low fps
Game crashes after load-in
Crash before match start
[Solved] Game not rendering except the UI / Black screen
Stage 2: Black Screen
Evolve Stage 2 CTD On startup
#13

Evolve Stage 2 Crashes After Loading
If you get all the way into the game, but just at the end of the loading screen it crashes, deleting userdata could help too, but there is no guarantee. PLEASE NOTE: this will also nuke all locally built shaders, making you have to build them again which can result in low FPS problems, so think carefully before using this.

If you have tried all the above and still have no luck, please head back to the Logs/Crash Dumps for information on how to create and submit this information.


After patch 2.04 when i try to click in main menu on something game crash
Crash before match start
Stuck at loading screen
Screen was black EXCEPT for HUD (SOLVED)
#14

FPS problems

As of 7/13/2016 there are known issue with missing shaders in the build. The signature behavior is uneven stuttering and frame rate drops. There could also be a black screen with assets eventually popping in. All you can do here is wait it out while the shaders get generated. When the problem comes from this source, time heals it, after enough games (Practice mode is perfect) you’ll have the shaders you need in order to run smoothly.

We believe the shader issue was resolved several updates ago.

However, if you are seeing a smooth but consistently and evenly low FPS: try lowering the Graphics Quality option. If your frame rate problems are uneven, with hitches and lurches, you might try:

  • Check how much free memory you have free while playing Evolve in the middle of a Solo game. If your PC’s memory is mostly used up, that may be the problem. Lower the quality setting to reduce memory usage, or try to free up memory on your system by shutting down programs that don’t need to be running.
  • Make sure other programs aren’t hogging your CPU or HDD while you’re playing.
  • Turn off logging, if you have it enabled.

Blackscreen when changing resolution
#15

Couldn’t allocate specular probe texture atlas

This error seems to indicate you’re not running on a DX11-capable graphics card. See our store page for minimum System Requirements


Evolve stage 2 not launching?
#16

Asian language IME crash

Asian language speaking users may have an optional OS feature, the IME, enabled. There is currently a crash that may occur if the user hits a key that brings up the IME outside of our chat window. There is a fix for this in an upcoming patch, but for now, please be very careful NOT to hit random buttons on the keyboard!


#17

Protocol Error
Did you receive the Protocol Error? If so please visit this topic and let us know what happened!


Protocol Error in Ranked
#18

If you have tried all the above and still have no luck, you can still try…

Logs

You can make the game emit some log information while it runs. There may be a slight performance cost in game if you leave this enabled. The log often lacks useful information, but in a crash near startup for example, it might tell you about how far it got.

All you need to do is download and run this batch file: EvolveRunWithLog.bat

The Game log will automatically be copied to your clipboard, all you need to do is paste it into a text file, and search down at the bottom of the log for clues.

Many thanks to @fox_news and @ArPharazon for their help with this automation.


Crash dumps

A crash may result in EvolveGame\error.dmp being emitted. TRS is no longer able to analyze these files. You may wish to go here and submit a request for support:

http://support.2k.com/hc/en-us/sections/204838467-Evolve-Stage-2


MatchMaking found 5 players, but will not load after 5 have been found
Game crash (MSVCR110.dll)
Fix Please
Stuck on the menu
New Matchmaking issues
5 players found but lobby dosent start
Unimaginably frustrated with this week's patch
Connection to Steam Profile no Longer Exists
Completed Tutorial but cannot queue for multiplayer after [Fixed]
[Video] Freezing. Many clips of freezing
Stuck at loading screen
Game not working
[Logged] DRAW.. restarting round.. loop
[Logged] DRAW.. restarting round.. loop
[Logged] "Searching" for players text disappearing
[Dev response] Crash when pressing "play" in game
[Dev response] Matchmaking broken, can we get a response?
Constant Disconnects and Crashing
Constant Disconnects and Crashing
Game Stuck On Hot Foot Screen (Resolved!)
Screen keeps freezing during countdown
Shader problem wasen't it
#19

DEVICE HUNG or DEVICE REMOVED

In the event that the type of crash you experience is a CryEngine Error popup with a DXGI error in it, (Ex. HUNG or DEVICE REMOVED etc.), this is an unresolved bug that affects some users, predominantly on recent or high end Nvidia cards. All you can do is change graphics options and modes to change the timing with which the game runs. Increasing or decreasing Evolve’s load on your system may reduce the frequency of the bug, or eliminate it altogether.


#20

I own Legacy Evolve but I don’t have Founder Status

If you’re having any issues with your Founder Status here are some things to check before reporting any issues to My2K Support.

Make sure you have Founder status checked in your Steam client. The image below shows where this can be found. If it isn’t checked, make sure you click the box to make sure your Founders status is ‘on’ and it should update in game. If not be sure to send a ticket over to My2K Support to try and resolve the issue.

Please note that you’ll need to supply 2K Support with your Steam ID, information for how to obtain this can be found here:

To file a My2k Support Ticket go here:

http://support.2k.com/hc/en-us/requests/new


Where's my founder title?
#21

My2k Service Error

If you receive this error:

Please follow these steps:

On your main account:

  1. Navigate to your local game files by right clicking on Evolve Stage 2 in your games library
  2. Select Properties from the drop down list
  3. On the new window select Local Files
  4. Choose Browse Local Files
  5. Find the “client.m2k” and “cache.m2k” files and delete them
  6. Restart the game

Evolve profile service error
Unable to connect : Issue with account
I can't buy Renegade Abe (Resolution Inside)
My2k not reachable stage2
Unable to sign into My2K or play ranked matches
Anyone else experiencing this?
Crow Gold Skin?
Bob is hiding from me
Cant buy bob, hes still in maintance after 2.10
Can't Purchase New Perks or Currency
Unable to buy Behemoth [My2k Cache Issue]
[Fixed] Unable to connect : Issue with account
Cant log into my 2k
After my windows 10 installation (Resolved)
Evolve wont sign me into my profile
"could not connect to evolve profile service" issue
Can't login to 2k account/profile [Reason: Steam down at time of writing]
#23

Incompatible programs

These programs are reported to cause Evolve to crash at startup:


Evolve Stage 2 CTD On startup
#24

##Missing Content Manifest

If you have received the following Steam error:
“An error occurred while installing Evolve Stage 2 (missing content manifest)”

And are having difficulty downloading from a certain destination related to your region, there is a work-around;

  1. Go into Steam
  2. Change the Region Settings to “Vietnam”
  3. Completely exit Steam
  4. Open Steam and try to download the update the game again. You should NOT have to re-download the game.
  5. Change your region back to its original region.

#25

#Windows Repair
Similar to the Steam Game Cache Integrity Verification, Windows also has a System File Checker tool that you can use to repair missing or corrupted system files!

Simply follow the steps in the link below:

https://support.microsoft.com/en-us/kb/929833


Cant Start Evolve
Game crash (MSVCR110.dll)