Third tier locked randomly?


So I prepurchased the game and started playing yesterday the moment it came out. I played many games as almost all of the hunters and definately all the monsters and took a few brakes playing other games but everything was available for me. But, I awoke this morning and hopped on the game, and the third tier of characters are all locked. Looking at the leaderboards, it shows my progress and it also shows my current progress on the third tier characters for example, all the stars I’ve unlocked on my wraith are still there, yet it says I must complete the second tier of characters before I can play it. I was under the understanding that pre purchasing unlocked these character permanently am I wrong about that?