since the turtlerockstudios say im a NOOB and cant post pics lol heres what 2k sent me…
Thank you for contacting 2k support, we apologize for the loss in the progress. Our development team is aware of this and is working to effectively resolve it.
In the meantime, as we do not have the ability to manually grant you your progress back (levels, perks, badges or mastery), we would like to offer to unlock all characters to make up for the inconvenience of your lost progression.
In order to assist you with this resolution, we will need the following information from you:
The email address which you registered your My2K account with.
Your current rank.
A screenshot of your gaming profile name as it appears on the
leader board, with the character that is currently locked, but which you had unlocked before.(please see the attachment as an example for what we need) - This we have received in your request however due to resolution it is not possible to make out your gamer tag from there, is it possible to resend it with a higher resolution?
This can be either:
- A character unlocked from the Tier 2 or 3 hunter.
- Any of the other monsters. (not Goliath)
Once we have received this information we will escalate this ticket for your character unlocks to be processed. Again, please take note that we will not be able to give you back your level, perks, badges or mastery.
If you do not have a My2K account, please create an account and link it with your Evolve account. To create a My2K account, please go to 2k.com and in the top right corner click on “Sign up” Select to sign up with your email and follow the steps through the sign up process.
As soon as I receive all of this information, your issue shall be further looked upon.