So in normal play, we don’t record losses if a server crashes, because the server is what actually records the loss. If it crashes it can’t do that. If you get disconnected, for whatever reason, we do record a loss. There are some problems with our disconnect logic that we’re considering fixes for. Currently, when Steam does its weekly maintenance, everybody gets booted from their matches and we record losses. We also notify our progression server of a disconnect immediately when a dedicated server loses a connection with someone, but they can actually reconnect and finish the round, in which case they’ll still have that loss on their record, and I think what’s worse is that if they then lose that round they’ll have 2 losses instead of just 1. Both of these are problems we’re aware of and are investigating.
Also remember that this is a beta phase, and I’ll talk to the powers that be about resetting statistics at some point so that weird things happening during beta don’t affect your long term record.