Rank and content reset


i have been playing Evolve and loving it. i had all characters for the assault and support, on my way for the other classes, and perks. Now for some odd region everything, but my emblem, was reset. I am now level 1, I even was on the app to get a jump start, now it is all gone. i hope you can fix this because i do not want to level all of it back up.
P.S. this happened in the beta as well.
Xbox Name xxDeathlord73xx