"Protocol Error", game unplayable, want refund


#1

Hey,

I already read that it’s a well known bug for quite some time now but that doesn’t change the fact that the game is basicly unplayable for me.

I get the “protocol Error” Bug almost each and every game . I guess you can estimate how happy I am with my purchase.

I actually already checked my connection to several servers across the globe just to measure my packet loss but it’s 0% to pretty much everywhere, my jitter is at about 11-12% all across europe which is pretty average and my ping is pretty common, yet I read in the games log files the following:

<14:56:02> —CTRSPlayer::Revive Setting opacity of entity Z_CanyonStrider_30 to 0
<14:56:03> CSkeletonEffectManager::SpawnEffect() could not find effect
<14:56:06> [net 13:56:06.863] Disconnect 54.175.125.106:30261; profid=76561198008679604; cause=1; msg=‘Remote disconnected: Malformed packet’
<14:56:06> CGameClientChannel::Release
<14:56:06> SetScreenFade alpha:0.0 duration:0.0 delay:0.0

for some reason the servers send me malformed packets and i’m pretty sure thats not my fault, nor my ISPs so I demand a refund. After a bit of research it seems to be always the same issue. CSkeletonEffectManager:::SpawnEffect() could not find effect. Guess it shouldnt be too hard to fix this bug itf it’s actually known where to look for it…

After quite a bit of research I didnt even find a support system and not even an E-Mail where I could send my demand so I’ll just leave it here for once.

If anybody got a way get in touch with the persons in charge I’d be happy get an E-Mail Adress or something so I can write a formal letter to them.

Thanks in advance


#2

Try just reinstalling the game that seems to help most people who have similar issues with file sin the games directory


#3

Contact 2k for a refund.


#4

I actually just validated the integrity of my game cache via steam. my installation seems to be fine but I guess it’s still worth a try.

I guess the game save is stored on the 2k servers or do i need to back them up manually?


#5

http://support.2k.com/hc/en-us1