Pre order bonus not working


I pre ordered evolve on xbox one. I played as the third set of characters and the wraith as soon as the game came out. I also played the beta but I did not unlock any of these characters in the beta. Today I deleted the beta and NOT the pre order bonuses. When I played evolve all of the third tier characters including the wraith were locked. I also don’t have the savage Goliath skin anymore. I have already gotten to play with all the third tier characters on this account and as soon as I deleted the beta they were locked and none of my pre order bonuses were available any longer.