My skins are gone


So alright first I’d like to say. I love this game it is tons of fun, what I hate is the bugs I’ve been having. I had my monster score reset twice and locked after I had a rank on the leader boards which is whatever. But what really just irritates me. I don’t have access to the content that I paid for. I bought the PC Monster race edition and a day ago my skins went missing. Not just the Magma, but the savage as well. I hope someone can point me in the right direction to get this fixed. Thank you kindly for your time.