So I logged into the game tonight to see my rank and all profile progress has been reset to level 1. I still have my custom emblem to confirm I was a higher rank originally as it required challenges to be completed and stars for the wraith done. After playing a ton and proud of the perks I unlocked it would be…an absolute buzz kill if my progress couldn’t be restored.
I hate to go this route as well, but: In the event that my progress cannot be restored I would like a refund for the game. I’ve put at least 200 hours into it already and I’m honestly not doing that again to re-unlock elite perks and high level ones. If a Turtle Rock person can’t help me with this I’ll be going to Microsoft next. Very unhappy customer right now.