Missing Markov's Arctic Weapon Skin


I am missing Marcov’s Arctic Weapon Skin from the last Heroea Quest event. I left feedback through the in app feedback email tool. Is that the best way to get support concerning this issue? Has this happened to anyone else, and how long did it take to get resolved?


Did you redeem the skin in the mastery section of the app?


Yes, when I redeemed it, it put a gold star next to it.