Lost my Voodoo skin


#1

Had my Voodoo skin 2 days ago. As of last night and this morning, I no longer have it. Should I email 2k support, or is this something that TRS can fix for me?


#2

Try to unlink and re-linking your MY2K account. That can sometimes fix these issues.


#3

What the dark lord said.


#4

Just tried it. Still nothing : /


#5

Try sending a ticket to 2K and see if they are able to fix the issue. Not sure what else to try, sorry.


#6

Will do! Thanks for trying!


#7

So I contacted 2kSupport and they sent me a troubleshooting suggestion. I tried it and it didn’t work, so I emailed them back telling them that, and I haven’t heard back. It’s been about 3 or 4 days. Can someone please help me get the attention of the right people, or help me troubleshoot this? In case you’re wondering, 2kSupport suggested that I clear my cache on my Xbox.

@MaddCow


#8

Hoping I can get some help with this. I messaged 2kSupport again and still haven’t heard from them… @DB_Sinclair, would you be able to help me out?


#9

That sucks because I think that’s the best looking skin on Goliath.


#10

@RfcThrash What platform and what’s your ID/gamertag? And Ticket number please.


#11

I am on Xbox One and my gamertag is RfcThrash. Ticket number is 1054227. I happened to just receive an email back from 2kSupport, by the way. If this was your doing, DB, then thank you!


#12

I’ve pushed this through for escalation. Please let me know how it goes.


#13

Awesome! Thank you so much!!


#14

Patrick L. was able to help me retrieve my Voodoo skin. Thank you so much, DB. You must be a busy guy, and it means a lot that you were willing to help me out in this way. I really appreciate it \m/

Also, please thank Victoria H., for me. She was super polite, and that kind of stuff doesn’t go unnoticed.

Take it easy, DB!

-Joe


#15

It’s nice seeing the dev community so proactive with the community ^.^ Love this forum and game