So, I know that a few people have lost their progress, and the same thing happened to me.
My account was part of the beta, but I had lot of problems during th ebeta and wasn’t able to play the game once. The first time I was really able to play was after the official launch of the game. I went to level 18, then called it a night. However when I went online yesterday all my progress was gone, with all the things I had unlocked. And I was level 2, for some reason.
Please understand that I lost the progress I made AFTER the game release. This is not stuff I unlocked during the Beta.
I still have my rank on all monsters (for example I have 2 wins as wraith when the monster is now locked) and hunters, but this is annoying. Hell, I won’t be surprised if this happens again tomorrow. Maybe it’s time to launch games that aren’t filled with bugs ?
Sincerely, an angry customer.
EDIT : I play on PC.