Let’s talk about hackers.
Since our launch of free to play, we’ve attacted a lot of new players, which is good! We’ve also attracted a lot of cheaters, which is bad.
To address this, I wanted to put something together to answer some of the most common questions. So, let’s get started!
Are we aware there is a hacker problem/ Are we doing anything about it?
Yes. We’re coming at this from a few different angles to try to address it.
- We’re trying to make existing hacks unusable.
- We’re exploring how to prevent new hacks from appearing.
- We’re actively pursuing reports of cheaters from the community.
- We’re using other tools at our disposal help identity potential hackers.
How do I report a hacker?
Lucky for you, @ToiletWraith put together this awesome thread that will tell you everything you need to know.
Does my report even end up in someone getting banned?
We are actively banning people. Even if your report isn’t enough, your report along with a second report can give the missing information we need to ban someone, or at least puts them on our watch list.
The problem is, banning hackers is pretty much a big game of whack-a-mole. But we’re trying.
I didn’t get their steam ID or a video because the match was so short. Should I even bother reporting it?
Short answer - yes! We’re adding in the “recently played with” info on steam, so you should easily be able to get their steam ID even if you forgot to during the match. Even if you don’t have a video, just giving information about what you saw can put it on our radar, or be helpful if we get another report.
Why aren’t you more public about exactly what you’re doing to prevent hackers?
This answer is pretty simple, we don’t give information on what we’re doing because then hackers could start thinking about how to get around it. Like other tools? If you knew what other tools were, you may think of ways to not have those tools catch you. If you don’t know, you can’t do that. So it stays secret.
To Quote Fall Out Boy -
Trying to make the gamer more secure is an on going process, but we’re going to do as much as we can to try and stay on top.
Why is reporting done privately and not in forum threads?
A few reasons.
- People are innocent until proven guilty.
- We don’t want to start a witch hunt, and we’ve already had at least one instance of a hacker trying to frame someone else.
- Sometimes the reports have information on how a hacker is hacking, and again, we’d like to limit that information as much as possible.
Once some of the worst hacks out right now are addressed, is there going to be a ranked leaderboard reset?
I don’t have a solid answer here. Basically, we we released updates we’re going to have to evaluate and have a conversation on our side. It’s a possibility, but I don’t know yet.
Will there be a report feature added in game?
Short term, no. It’s something we’re interested in, but it would take a lot of work and we’re getting ready to make a large content push which means we won’t have the resources.
Those are the most frequent questions I get, and I’m sorry if I’ve missed some that are asked frequently.
As always -
Feel free to reach out and ask me questions and I’ll answer what I can. Please use the best practices as listed above for reporting a hacker.