I haven't bought evolve?! (Resolved)


#1

Guys help me for some reason it says I have not bought evolve on my xbox one and prompts me to buy it but I already did awhile ago what do I do? I need to play my kelder!


#2

Don’t do anything. Uninstall and reinstall the game if it allows you.


#3

I uninstalled it but now it can’t reinstall it


#4

Is it in your library?


#5

when I uninstalled it, it completely disappeared I can click on it in my pins but it takes me to the store to buy it


#6

Do you have another account to use?


#7

I tried that it can’t install it at all and I don’t have $16.00 on me


#8

Press “select” or as @TheMountainThatRoars put it, “the hamburger button”, when you are over evolve, then go to manage game. It should say “ready to install”. Try that…


#9

I don’t have the option to manage the game it’s like it’s never been bought


#10

That’s wierd :confused:. Hard reset??


#11

one second


#12

Take 2, they’re small.


#13

please don’t tell me all my elites and my level 40 is gone not mention my skins and dlc


#14

I wont lol. But seriously, I hope it will work out.


#15

Those won’t be gone. They’re saved on the Evolve servers.


#16

Thank the heavens!


#17

hard resetting didn’t work


#18

First, don’t panic.

Second, contact Microsoft Support. I suggest you call them right away.


#19

Exactly. If you purchased Evolve through the Microsoft Store, they are going to have to be your point of contact.


#20

I am talking to them right now