I did not receive my Evolve Digital Pre-order PS4


#1

Hi im new right here on the forums!

So I wanted to ask for your help guys!
If this is the wrong page or place to ask this, please post links to were I have to go and say this!
I didn’t receive my Evolve Digital Deluxe Edition Pre-order! :sob:
On my ps4! I tried contacting Playstation and I talked to them.
But all they say is call us for some security questions at our number.
I told em I can’t call em!
But they keep insisting, I don’t know what part of I can’t call they don’t Understand!

I really want my game!
So I need help from the best, and the guys from Playstation they don’t seem to help that much.
Someone Help!


#2

Unfortunately, I’m not sure anyone here can help.


#3

I feel your pain, try contacting them on Live chat, I just talked to a really nice lady that helped me


#4

Sorry dude.
I tried that Live Chat but there was no support for the country my account is associated to.
New Zealand.
I still don’t have the game!
Does dudes know how to make a person rage :grin:

Still in contact with them, but they can’t help me if I don’t call supposely, so thats why I came here.


#5

So if anyone else would like to share your experience, or help me with the problem.
Your WELCOME! Doors are opened for you!


#6

Was your Goliath skin unlocked?


#7

Um dude again!
I didn’t even receive the digital download for the game.
No codes, no pre-order bonus stuff, no nothing.


#8

If you guys want I can post some pictures and links with the emails and responses I got from Playstation, if you want…


#9

So u ordered directly from Psn?


#10

Exactly playstation store DIGITAL pre-order!


#11

I suggest u keep contacting them, It’s really sad… If they don’t respond speak to someone and demand ur product that u paid for, U dont have to be rude just make sure u get want u need


#12

Good luck sry for ur situation


#13

Ok thnx for the response! Im going to try and call them somehow…
Can magicjack and does not paying for calling to other countries programs work to call em?


#14

Oh man! that stinks. I am no expert on this, but I’d say you are doing the right things - keep on customer support and when you get a chance to do the security call, do it if possible. I have never preordered anything digital before, so I don’t know what they want, but I believe you are doing the right thing.


#15

If u have a headset use skype or some free calling site, I think u have to pay with majic jack, Do whatever is easiest


#16

My grandma has magicjack… but im 13 only… so…
But Ill also try skype, how do I call em by skype?
And anyone has a clue of what they will ask?


#17

Just an email and username etc u should get a free call, magic jack might work too if u have a vocal device connected to ur computer


#18

seems new zealand does not have skype number for support… only to call their numbers by phone :frowning: