I’ve gone to support already about this issue but I wanted to see if anyone else has had this, and if maybe we could collect some information to hopefully get the issue fixed sooner.
So, the issue: On PC, I purchased the Savage Kraken and Savage Wraith skins. However, when I went to use the skins, they were not there. Going back to the store shows that they are purchasable again. The money has been deducted from my Steam wallet, so the purchase did go through.
This is different, however, from the other disappearing skins issue in which the whole store says “purchased” for everything, including things you haven’t purchased. That issue is usually solved by deleting the cache.m2k file and restarting Evolve, or reinstalling the game. I have tried both of those solutions and nothing has worked. It seems that Steam is not registering the fact that I have purchased these skins, as when I go to the DLC tab they are not there. However, they show up on my purchase history.
I have a video showing this “in action” so to speak: https://www.youtube.com/watch?v=_oGr7RB7bNU
Has anyone else encountered this?
Please, if you have purchased the skins either successfully or unsuccessfully (PC only), can you do a quick look for me at your DLC (Library -> Evolve -> Properties -> DLC tab) and see if the Savage Kraken or Wraith skins are listed there?
Thank you all for your time / help.