I have to say, in the 15 years that I’ve been playing videogames… I have never seen such a fiasco on a game. Let me describe my situation.
First of all let me clarify: I’m playing on STEAM.
In the first day that I bought the game everything was fine, I played and played and went lvl 13. Next day, I play and play, reach lvl 16 log out and go to bed. The third day I log in and I was rolled back in the progress of my first day, meaning I log in and find out that I was lvl 13 again with all the unlocks that I had gotten past the first day lost.
I submit a support ticket (at that point I found out that many people had rollback issues) and keep on playing. From that point on I realized the game was not saving my progress at all. Every-time I logged out and back in my progress was LOST.
At that point I started hoping the support will help me, next day the support answers and they ask me to “present” the problem to them with a video (completely stupid since progress rollback is NOT something you can easily catch on video) however for my “good” luck I found out that the progress problem was replicate-able, every-time I play a game and log out and back in my progress won’t get saved. At this point and after 1 back and forth message I reply them with the following video:
You can clearly see my progress getting erased.
After that they take a few days to answer and finally they come back with the following:
“Thank you so much for your patience in this matter. As we explained
to you earlier, unfortunately we will not be able to grant you back your
lost progression like level, perks, badges or mastery.
However, I have just enabled all characters to be unlocked for you.
Please make sure that you log off and back in to the game as well as
note that it can take up to 2 hours for these character unlocks to show
up on your account.
We apologize for the inconvenience that the loss of your progression
has caused you and hope that this “make-good” character unlock will
allow you to pick up the hunt again.
I think everyone got that… When I asked the guy why there will be no progress restoration and what is the point of playing with all characters if I will STILL get my progress erased and if I had any refund option, he replied:
“Like it was explained in the last message we are unable to give you
ranks, perks or progression back. That’s why we unlocked the characters
as a compensation for the issue. You should not lose your progression
again. If you still want a refund you can contact your retailer.
At that point and despite the fact that 8 days have passed with the game being a vicious unplayable circle, I decided to give it a go, after all I had all character and I was reassured that “I should not lose any progress again”. Ok I guess… lets give it a go…
And guess what?
NOT only they haven’t fixed it but they are patronizing/taunting me.
After 10 days (20/2/15) (they miss 1 since it’s a different time zone)
Those were the solutions that they offered me. 10 days with an unplayable game in my hands and they stopped answering. There is no refund option (my retailer as ANY other retailer doesn’t offer refunds on digital products).
I feel 100% robbed out of my money, 2k is a huge joke and same thoughts on the devs that managed to deliver a broken from all aspects game after so many years of development.
I really have lost all hope of getting my money’s worth or even my damn money back.
I have NEVER in my entire multy year gaming “career” have been robbed out of my money on something THAT broken with THAT nonexistent support.
After Pokemon Red/Blue all damn games online or not have been able to SAVE the progress…
WHAT CAN I DO???
EDIT - I know about
And this post
Also I verified game cache and even reinstalled the game. My dxDiag was never asked from the support however my PC is more than capable of running the game just fine in all aspects.
The only thing I haven’t tried is replicating the error on a different PC.