I got deranked from level 14 to 1. I still have my badge but I do not have level or characters
If it happened once it could happen again and a again. Just get a refund or trade the game in. Seriously, fuck this game. I lost all my progression, was given only hunter and monster unlocks to compensate, and then lost it all again Friday. Nobody helped me the first time until I complained on Twitter. Gamestop knows about the problem so you can at least get store credit for the full game amount if they don’t refund it.